Return & Exchange Policy
Your satisfaction matters to us. Every Tanka Shanka abaya is checked before dispatch, but if you receive an item that is not as it should be, we will make it right.
What qualifies for a return or exchange
We accept claims only for items that arrive:
- Damaged or defective (for example, a stitching fault, torn fabric, missing or broken embellishment), or
- Incorrect — a different design, colour or size than the one you ordered.
The item must be unused, unworn and unwashed, with all original tags and packaging.
Unboxing video — required
To protect both you and us, please record a clear video while opening your parcel for the first time. The video must show the sealed parcel and its shipping label, the parcel being opened, and the defect or issue in the same continuous recording. Claims without an unboxing video cannot be accepted.
How to make a claim
- Contact us on WhatsApp (+92 317 4672461) or email (info@tankashanka.com) within 7 days of delivery.
- Send your order number and the unboxing video showing the issue.
- Our team will verify the claim within 2 working days and confirm the next step.
Resolution
Verified defective or incorrect items will be replaced free of charge. If the same design or size is not available, you may choose another item of equal value or receive a full refund.
Because the fault is ours, we cover the return shipping for verified defective or incorrect items. Please keep the item packed and ready; we will guide you on the courier.
Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days of receiving the returned item.
What we cannot accept
- Change of mind, or a size preference after trying the item on (please check the size chart carefully before ordering — or message us on WhatsApp and we will help you choose).
- Items that have been worn, washed, altered or damaged after delivery.
- Claims made after 7 days of delivery, or without the unboxing video.
This policy applies to sale and full-price items alike — a defective item is a defective item.